“The Locker"

Members Share Policies & Procedures

These policies and procedures are provided by the members of NCOFCU. Please feel free to use them to formulate policies and procedures for your credit union, and in the spirit of collaboration, we ask that you not only take, but contribute, as well. It is highly recommended that you run any new policies and procedures by your legal counsel or auditors to ensure they comply with your current local, state, and federal regulations.   

Note: These policies should only be used as a starting point.

 If you would like to post or would like to request a policy or procedure, please forward your request or document for posting to;

Grant Sheehan  grant@ncofcu.org

Management

• CEO Strategic Planning Checklist “New”

• Pandemic Policy & Procedures

• ALL Policy

• ALM Policy

• CEO Agreement

• Collection/Charge Off Policies

• Consent Agenda

• Dormant Account Policy

• Liquidity Management Policy

• Loan Policy

• Loan Modification Policy

• Loss Of Official, Cashier's Check

• Member Complaint Policy

• Red Flag Policy

• Retention Schedule

• Troubled Debt Restructuring Policy

• Troubled Debt Restructuring  Policy 2

• Unlawful Internet Gambling Policy

• Unlawful Internet Gambling Letter

• Unlawful Internet Gambling Enforcement Act Procedure

• Vendor Over-Site Policy

• Whistleblower Policy

• Hurricane/Disaster Procedures

Personnel Policies

• Attendance Policy

• Cell Phone Policy

• Code Of Ethics

• Confidentiality Agreement

• Dress Code

• Misconduct Policy

• PTO Policy

• Service Standards Policy

White Papers

• 6 Laws of Customer Experience

• Best Practices E-Mail Marketing

• Merger White Paper

• Social Media Contacts

Board Of Directors

• Board Strategic Priorities “New”

• Directors’ Strategic Planning Checklist “New”

• Associate Directors Position

• Board Position Description

• Compensation Philosophy & Policy

• Director Education Policy

• Director Education Polic

• "New"Directors Duties And Education Policy

• Governance And Management Policy

• Loss Of Critical/Key Staff Operational P

• Nominating Committee Criteria

• Organizational Communications

• President/Ceo Succession Plan

• Supervisory Committee

• Teleconferencing Policy

• Volunteer Confidentiality Agreement

• Volunteer Literacy Education Pdf